Privacy Policy
Self Love Counselling is committed to protecting your privacy and maintaining the integrity of your personal information.
This policy outlines how we collect, use, store, and safeguard data in accordance with Alberta’s Personal Information Protection Act (PIPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
A. Regulatory Compliance & Data Practices
Jurisdictional Scope
We comply with both PIPA and PIPEDA privacy regulations for all clients based in Alberta, Canada.
Primary Communication Channels
All client communication outside of sessions occurs through HushMail, secured with two-factor authentication (2FA).
The Jane App is used exclusively for private, secure messaging between clients and Self Love Counselling.
Emergency Protocol Disclosure
Our website contact form and email inbox are not monitored for urgent or emergency use.
If you or someone you know is in crisis, please visit our Additional Resources page or contact your local emergency services.
Client Response Time Expectations
We aim to respond to general inquiries within 2 business days. If more time is needed, we will notify you whenever possible.
Data Retention & Secure Storage
Client records are retained for the duration required by Alberta’s health regulations after services conclude.
All records are stored securely and deleted in accordance with data security protocols.
Contact Form Submission Handling
Information submitted through the website’s contact form is used only for general inquiry purposes and is not intended for sensitive or clinical communication, or crisis support.
Cookie & Analytics Policy
We may use cookies and analytics tools to monitor website performance and improve user experience. Users will be notified of cookie usage and provided with opt-out options when applicable.
B. Website Data & User Rights
Personal Data Collected Automatically
When you access our site, certain information - such as your IP address, browser type, and access times - may be collected for analytics and performance optimization.
Third-Party Services & Integrations
Our website may use third-party tools such as Google Analytics, Wix Analytics, or social media pixels. These tools may collect user data according to their respective privacy policies.
Marketing & Communication Consent
Visitors may opt in to receive newsletters or updates.
Signing up for Self Love Counselling newsletters is completely optional and not linked to therapy or clinical services. Your decision to subscribe - or not - has no impact on your care.
User Rights & Data Access
In accordance with PIPA and PIPEDA, you have the right to:
Access your personal data
Request corrections
Request deletion where appropriate
Policy Changes & Notifications
Any changes to this privacy policy will be reflected on this page. The effective date will be clearly noted, and major changes may also be communicated via email if applicable.
Security Safeguards
We use encryption, password protections, and secure servers to protect personal data. While no system is entirely immune to risk, we are committed to safeguarding your privacy to the highest reasonable standard.
Children’s Privacy
This website is not intended for use by individuals under the age of 18. We do not knowingly collect or retain information from minors without appropriate consent.
Digital Advertising & Retargeting
If used, any digital advertising or retargeting efforts will be clearly disclosed, and users will be given options to manage or opt out of such tracking.
Contact Information
If you have questions about this policy or how your data is handled, please visit our Contact Page or email me at jody@selflovecounselling.net