Frequently Asked Questions

Will our conversation be kept confidential?

Counsellors have a fundamental ethical responsibility to take every reasonable precaution to respect and to safeguard their clients’ right to confidentiality, and to protect from inappropriate disclosure, any information generated within the counselling relationship. This responsibility begins during the initial informed consent process before commencing work with the client, continues after a client’s death, and extends to disclosing whether or not a particular individual is in fact a client.

Limitations to confidentiality include:
1) If you are considered a harm to yourself or others;
2) Abuse or neglect of a minor, independent person's, or animals; and
3) In situations where a court subpoena requires the information.

Am I covered by my insurance?

Coverage is usually fully provided for a Canadian Certified Counsellor (C.C.C.) with Green Shield, Equitable Life of Canada, Pacific Blue Cross, and ClaimSecure and most often with Sun Life, Manulife, Alberta Blue Cross, and Great West Life, but you will have to confirm this for yourself. Coverage is not automatic and it is the client’s responsibility to contact their insurance company to determine if counselling services are included in their plan and to verify the service providers approved under the plan.

How much does a session cost?

The cost of a one hour session is $175+ GST.

How long does a session take?

A one hour session is typically 50 minutes in duration. Longer appointments can be booked, and are especially beneficial for couples and family therapy, as well as EMDR sessions.

What if I need to cancel my appointment?

Self Love Counselling LTD. accepts cancellations if they have been made 24 hours in advance, or longer, without financial penalty. If a cancellation is made under 24 hours, the full fee will be charged automatically to the card on file.

Do you accept e-transfer?

Yes, we accept e-transfer. The e-transfer must be sent prior to the session start time.

Where can I find additional resources for assistance?

We have a resource page with materials (worksheets) that we have made for you to work through here.

If you are looking for alternate assistance, please visit our resources page which may be helpful.